Company representative called the friend and asked very important questions as to why he had made call rather than myself and that impressed me. The office called me and set up appt and sent a picture of the rep that would be coming to my home and that was important to me plus two days before the work was to begin the same young lady called and told me the names of the workmen that would be coming. Their names were Kevin P and Adam they worked very hard that day and cleaned everything up inside and out.It is just a shame that people cannot see the job that was done, cause it is beautiful so white and clean but in the long run it is to my advantage for resale value.Thanks Kevin and Adam.