Job review from Rob in London, ON N5V 3H3 on 04/27/17
Always answered and returned calls. Very polite on phone.
Rick was very thorough. He was genuinely trying to help with solving my wet basement problems. Helped identify what I needed. Great Person to have as the point person. Would definitely recommend him to others.
Nice and professional gentlemen. Only issue was that I felt like I had to keep double checking. Almost put drain in wrong spot. Couple little things. I was a bit disappointed they accidentally drilled too high through the brick at the front of my house; then had to drill again. It was obviously an accident but looks a bit inexperienced...they didn't say anything until I pointed it out. Not much you can do once there is a hole in the brick....Guy tried to fix and asked if it was ok? Can't really do anything more. It was an accident though. Guess I'll plant a tree there! Haha
Every thing gets covered in dust as is expected. They cleaned as best they could and left the yard clean as well. Actually was quite surprised how clean they left yard considering they are using cement. Very happy with them.
What made you choose our company:
I think I was initially interested due to the brand recognition. There is lots of advertising for the company and it is very established. Numerous positive reviews for the company from various locations. London area had excellent reviews. Met with Rick and he didn't try sell until he knew for sure what we were looking at. I can't say enough about how professional the sales experience is. I like that the company sends a brochure via courier so I can read before the sales quote. You pay for what you get. With any home investment, why cut corners when it comes to something major like waterproofing. I was happy I went with Advance Basements and would definitely recommend.
