Great experience with JoshP today. Came here for an annual maintenance appointment. Contacted us before arrival to make sure we were ready. Showed him the area and they set about thoroughly checking the system. Alerted me they were complete then described how the system looked to them. Said overall system looks good. Didn’t try to upsell any newer components just advised us that the equipment is aging and to keep an eye on it. Offered a plan where I prepay at a lower cost for next years checkup and I eagerly signed up. Good experience.