Job review from in Cedar Rapids, IA 52403 on 03/14/19

Overall Rating:

4.4  out of 5
Our Overall Service
My basement is now dry. Had a deluge of rain immediately following the work and I have not seen a drop! :D The price is definitely fair for what is included. Their system was more expensive than some of their competitors, but there were several things about it that I preferred over others.
Call Representative
The digital appointment card I was sent was for 8 AM so I was under the impression that they would arrive then (or soon after). I called at 9 to check in and was told they'd be there at 12:30 PM. This was not a problem for me, but I wish I had been told that earlier. Granted, the appointment I was sent could have just be left at the default time. Either way, not a big deal, but a bit of miscommunication.
Sales Process
Our Installation Crew
David and his crew were extremely polite, personable, and professional. (The "three ps" of a good contractor.) They were willing to work around my schedule, particularly because of the later start. These guys were fast...like really fast. Got my job done in a day! Everything was explained to me, and I got some instructions on care and limitations of finishing over top of their trenches. They came back to do some brief touch-up work the next day, and left everything clean and tidy. David even worked around some of the goofy stuff in my basement. You know, the stuff you might find in a 100+ year-old house. All of the various drains, services, and pipes were left untouched, which is impressive because some of them were veeeeeery close to the perimeter where they were installing the drain.
The Cleanup Process
They came back to do some brief touch-up work the next day, and left everything clean and tidy.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

My brother had the same system installed several years ago, and he has been happy with it. Had some features and warranties that I preferred over others.