Job review from William in St. Albert, AB T8N 1S7 on 07/19/20
The Company has provided the expertise and knowledge of the job. The two workers that performed the job were knowledgeable and helpful. They explained the process well.
The call representative would be the owner and manager. He was friendly and advised us what he thought would be required to fix our water problem with our house.
This is covered above. The sales person presented the information in a straightforward manner. He never attempted to sell us anything that we would not have needed.
The installation crew were excellent. They were friendly, easy to deal with and worked well as a team (two)
We were satisfied with the cleanup service provided by the installation crew.
What made you choose our company:
We had a water problem after a heavy rainfall. We called the insurance company and they asked if we would like the service of a restoration company. We were advised that On side restoration was owned by the insurance company and asked if we would consider their services. We agreed and were met shortly by a manager and some employees who gave immediate assistance. The manager advised that he knew of a company that he would recommend to look at the basement to give us direction on how to ensure that the basement was waterproof. We agreed and contacted basement systems. Brock came out to our house, viewed the situation and explained what he felt we needed. He was straightforward and pleasant without being pushy as some sales people are. We agreed to a contract which was completed. Everything was done on schedule and all of the employees were professional. We did not choose this company over any competition as they were recommended to us and we liked their approach. I would deal with them again.
I've put my walls back together, so I'm banking that the leaking issue is resolved. Thank you...